Phone Interview

“Why Worry? If You’ve Done The Very Best You Can, Worrying Won’t Make It Any Better.” -Walt Disney 

When it comes to the Disney College Program phone interview these are words to live by. So you’ve just scheduled your phone interview and you’re probably a bundle of nerves and excitement. I’m here to tell you to take a deep breathe and relax! Everyone is nervous when it comes to their phone interview and everyone wants to better prepare themselves. Below I’ve compiled a list of interview questions that have been asked/could possibly be asked during the interview. I will bold the ones that I was specifically asked. Remember this is just for practice! Please do not write a script or full answers to the questions below for the phone interview, you don’t want to sound like a robot! Write a few bullet points if you feel that will help and just let the conversation flow ~

Also EXTREMELY IMPORTANT! Make sure you have questions for the interviewer! At the end of the interview they will ask you if you have any questions. I recommend you have some already prepared. It is important to show you have done your research and are really interested in this opportunity.

General 

Why do you want to work for the company?

Why do you want to do the Disney College Program?

Do you know what the Disney Look is? Will you be able to maintain it?

What does Disney mean to you?

How will the college program help you professionally?

Have you been to the Disney Parks in Florida or California before? 

What makes you a good candidate?

What are you most looking forward to?

What are three positive/negative qualities about yourself?

Will you be okay working far from home?

What is a magic moment you’ve had in the parks?

Share a time where you experienced excellent guest service.

Housing

How would you handle a roommate dispute?

You may have an international roommate, how would you handle a roommate dispute?

Have you lived in a dorm setting before?

In the program you may live with up to six other people, have you lived with roommate before? Are you comfortable with this?

What would you do if your roommates weren’t cleaning up after themselves?

What do you think would be the worst part of Disney-provided housing and why?

Past Experience

What are your top three past job experiences? 

Will you be able to work in the Florida heat or in the cold air conditioning?

How would you stay calm in an emergency?

Do you like working in a slow or fast paced environment?

Do you like working independently or with a group?

Describe a situation where you had to work with a difficult boss or coworker.

What are three words a past boss would use to describe you?

Are you aware that all college program participants may have to work weekdays, weekends, holidays, early mornings, and late nights? Are you okay with this?

What skills did you learn from these past experiences?

Explain a time where you made a guest/customer happy/made their day.

Role Specific

What are your top three roles? (Mine were Bell Host/Convention Guide/ QSFB)

How would you handle a guest who doesn’t speak English, but clearly needs help?

You will have to be able to pin trade with customers, will you be comfortable with children touching your lanyard and asking to trade?

Are you CPR certified?

QUICK SERVICE FOOD AND BEVERAGE

Are you open to a role in QSFB?

Do you have background in the quick service industry?

Have you cooked food in a restaurant or quick service place before?

Are you willing to wash dishes or bus tables?

Are you able to multitask?

Are you comfortable handling cash?

Are you comfortable working independently at a food cart?

Are you comfortable selling alcohol?

BELL HOP/HOST SERVICES

What would you do if a guest doesn’t want a bellhop to take their bags to their room?

What do you, as a guest, expect to be greeted when first arriving in Disney?

How would you make a guest feel special as they are just starting their Disney vacation?

Are you able to carry heavy luggage?

Are you comfortable talking to guests on the phone?

Are you comfortable being the first Cast Member that a guest interacts with on their vacation?

What would you do if a bellhop did not want to bring a set of bags up to a room?

CONVENTION GUIDE

What would you do if someone who was not in your group asked a question?

What if someone tried to join your tour but was not originally a part of it?

Are you familiar with EPCOT and World Showcase?

Describe Illuminations to someone who hasn’t seen it before.

ATTRACTIONS 

What would you say to a guest who was too short for a ride?

How do you feel speaking in front of crowds?

If you were doing something repetitive, like giving the same spiel, how would you keep yourself interested?

What would you do if you messed up your spiel?

Have you ever memorized a presentation and then delivered it in front of a group of people?

How would you feel about operating a ride?

Will you be willing to help with crowd control?

BBB/PL

What do you do if a child is crying?

Do you have any salon experience?

What experience do you have with kids?

What would you do if a little girl is shy and doesn’t want to come over and get dressed up?

Do you have any experience working with hair and makeup?

How would you handle a situation where a parent didn’t like the hair or makeup that was done or thought it was too much?

MERCHANDISING

If you were working and had a guest in front of you while the phone was ringing, what would you do?

Have you ever handled money before? Are you comfortable with it?

Let’s say you were selling bags of chips that cost $1.50 each. A guest wants to buy three and gives you a $10 bill. How much change do you give them?

What would you do if someone wanted an item and the shop was out of it?

What would you do if an item was not carried anywhere in your park?

Are you comfortable working independently at an outdoor cart?

CHARACTER ATTENDANT 

Why character attendant?

What does character integrity mean to you?

What would you do if a child was afraid of a character?

What would you do if a child asked why a character couldn’t talk?

What would you tell guests if you had to turn them away because a line was closed for the day?

What would you do if a parent was upset that the line was closed for the day?

What if a guest is being violent/inappropriate with a character?

What would you say when (*insert character name here*) has to leave?

How is (*insert character name here*) in two parks at once?

How many mickeys are there? (ONE OF COURSE)

What would you do if a child was being rough with a character?

CUSTODIAL 

Are you open to the role of custodial?

Have you ever had experience cleaning?

Are you comfortable with emptying trash cans and lifting heavy trash bags?

Are you comfortable working outside for up to 8 hours a day?

Can you handle talking to multiple people and multi-tasking?

Are you allergic to any chemicals, cleaning supplies, or latex?

PHOTOPASS

Do you have any experience working with cameras?

How do you feel about achieving monthly quotas?

Are you comfortable working in several parks, possibly all in the same week?

Have you ever used a DSLR camera before?

Would you be comfortable carrying up to 15 pounds during your shift?

How do you feel about a guest refusing a picture?

Are you comfortable operating a digital camera?

If your trying to sell a product and a guest does not want to purchase, what would you do?

HOUSEKEEPING

Are you open to the role of housekeeping?

Have you ever had experience cleaning?

Are you allergic to any chemicals, cleaning supplies, or latex?

Are you comfortable working with cleaning chemicals?

How do you feel about working in a guest’s room while they are not there?

Are you able to work independently with little to no guest contact?

LIFEGUARDING

Are you comfortable working for long periods of time in the Florida heat?

Are you comfortable standing for long periods of time in water?

Do you believe you are able to pass the swim test?

What would you do in the event of a guest injury?

Are you willing to work a different role during the off-season?

BUS GREETER

Sometimes guests could be waiting for up to 20 minutes for a bus, what would you talk about with the guests while they’re waiting?

What would you do if a guest feels a bus is taking too long?

CHILDREN’S ACTIVITIES

What experience do you have working with children?

How would you handle an emergency with a child?

How would you keep a child entertained for an extended period of time?

Would you be comfortable cleaning up after children?

COSTUMING

Are you comfortable operating an advanced costume checkout computer?

Are you comfortable working independently?

Are you willing to operate basic laundry equipment?

How do you feel about working backstage with minimal guest contact?

Are you able to carry heavy costumes to different locations?

FLORAL

Do you have any experience in making gift baskets?

Would you be comfortable lifting very heavy boxes/items?

Would you be able to operate a fork lift?

VACATION PLANNER

Are you comfortable handling large amounts of money?

Do you work well under pressure?

Are you comfortable achieving monthly sales quotas?

Are you comfortable working with a computerized ticket system?

What would you tell a family that is only going to be in Disney for one day?

Are you willing to help with crowd control during the parades?

How do you feel about working in multiple parks? Possibly multiple in one week?

RECREATION ACTIVITIES

How do you feel working for long periods of time?

How do you feel possibly working around water?

Are you willing to work a different role during the off-season?

Are you willing to train with arcades and other recreational facilities?

WATERCRAFT

Do you have experience operating a boat?

What would you say if a guest was refusing to wear a lifejacket?

Would you feel comfortable operating a boat with or without guests on it?

HOPPER

Are you comfortable working at multiple locations?

Are you comfortable working at multiple parks? Possibly all in one week?

Are you willing to learn the setup and layout of multiple parks, areas, and stores?

SEATER

Are you comfortable handling cash?

Are you comfortable working at a register?

Have you ever been a host/hostess at a restaurant before?

What would you do if the shift was busy and there was more people than tables?

Have you ever managed a seating chart?

Are you willing to learn how to manage a seating chart?

What would you do if a guest wanted to eat at a restaurant, but there were no tables available for several hours?

MONORAIL 

Why do you want to work in Monorails?

Do you have a valid driver’s license?

Are you comfortable assisting guests with boarding and exiting vehicles?

CHARACTER PERFORMER

Why do you want to be a character performer?

Do you have any experience in theater, dance, or performing?

Where are you planning on attending auditions?

How would you act as a character performer?

What would you do if a child is scared of you while in costume?

GOOD LUCK YOU’LL DO GREAT

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